Terms and Conditions
General Provisions
The conditions set out below apply exclusively between the company RK REKO (a brand of Borgata Srl), with its registered office at Via Farini 21, 40124 Bologna (BO), VAT No. 03380951206 – Tax Code 03380951206 (hereinafter referred to as "RK Reko"), and any party (natural or legal person) making online purchases on the website www.rekoworld.com (hereinafter referred to as the "Customer"). The date of publication on the website constitutes the effective date. These conditions govern purchases made on the website www.rekoworld.com in accordance with the provisions regarding electronic commerce: Part III, Title III, Chapter I of the Consumer Code (Legislative Decree no. 206/2005, as amended by Legislative Decree no. 21/2014 and Legislative Decree no. 70/2003). It is noted that RK REKO is a registered trademark owned by Borgata Srl (hereinafter referred to as RK REKO).
ART. 1 – Subject matter of the contract
RK Reko sells, and the Customer purchases remotely, the goods indicated and offered for sale on the website www.rekoworld.com. The contract is concluded exclusively via the Internet, through the Customer accessing the address www.rekoworld.com and placing a purchase order in accordance with the procedure established on the site. Before confirming their order, the Customer undertakes to review these general terms and conditions of sale—specifically the pre-contractual information provided by RK Reko—and to accept them by explicitly ticking the box indicated during the purchasing process. In the order confirmation email, the customer will also receive a link to download and save a copy of these General Terms and Conditions of Sale, in accordance with Art. 51, paragraph 1 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014.
ART. 2 – Pre-contractual information for the consumer – Art. 49 of Legislative Decree 206/2005
When selecting items, the customer reviews the product characteristics on the individual product pages. Prior to the conclusion of the purchase contract and the validation of the order (marked as an “obligation to pay”), the customer is informed regarding:
– the total price of the goods (including taxes), detailing shipping costs and any other charges;
– payment methods;
– the timeframe within which RK REKO undertakes to deliver the goods;
– the methods, timeframes, and procedures for exercising the right of withdrawal (see Art. 6 of these conditions), as well as the model withdrawal form set out in Annex I, Part B of Legislative Decree 21/2014;
– the fact that the CUSTOMER shall bear the cost of returning the goods in the event of withdrawal; the existence of the statutory guarantee of conformity for the purchased goods;
ART. 3 – Conclusion and effectiveness of the contract
The sales contract is deemed concluded upon RK REKO sending an order confirmation email to the customer. The email contains the customer’s details and the order number, the price of the purchased goods, shipping costs, the delivery address, and a link to print and save a copy of these terms and conditions. The customer agrees to verify the accuracy of the personal data contained therein and to promptly notify RK Reko of any corrections. RK REKO strives to describe and present the items sold on the site as accurately as possible. Nevertheless, errors, inaccuracies, or slight differences between the site and the actual product may occur. Furthermore, photographs of products displayed on www.rekoworld.com do not constitute a contractual element, as they are for illustrative purposes only. RK REKO undertakes to deliver the goods within 30 days of sending the order confirmation email to the customer.
ART. 4 – Product availability
Product availability refers to actual stock levels at the time the customer places the order. However, such availability is to be considered purely indicative because, due to multiple users browsing the site simultaneously, products may be sold to other customers before the order is confirmed. Even after RK REKO has sent the order confirmation email, instances of partial or total product unavailability may occur. In such an event, the order will be automatically adjusted by removing the unavailable product, and the customer will be immediately notified via email. If the customer requests the cancellation of the order, thereby terminating the contract, RK REKO will refund the amount paid within 14 days of the date on which it became aware of the customer's decision to terminate the contract.
ART. 5 – Payment methods
All payments by the customer must be made exclusively via the credit cards listed on the website www.rekoworld.com or using PayPal. In the case of PayPal payments, the actual charge will be processed when RK REKO sends the order confirmation email. Communications regarding payment and the data provided by the customer during the transaction take place over secure, protected lines.
ART. 6 – Product prices
All product sales prices listed on the website www.rekoworld.com are expressed in Euros and include VAT. Shipping costs are not included in the purchase price but are indicated and calculated upon completion of the purchasing process, prior to payment. The customer acknowledges RK REKO’s right to modify its prices at any time; however, goods will be invoiced based on the prices listed on the site at the time the order is placed and stated in the confirmation email sent by RK REKO to the customer. In the event of an error—whether electronic, manual, technical, or of any other nature—resulting in a substantial change to the retail price not intended by RK REKO (rendering it exorbitant or clearly negligible), the purchase order shall be deemed invalid and cancelled, and the amount paid by the customer shall be refunded within 14 days of the cancellation date.
ART. 7 – Right of withdrawal
In accordance with applicable legal provisions, the customer has the right to withdraw from the purchase without penalty and without specifying a reason, within 14 days of receiving the products. Customers wishing to exercise their right of withdrawal must notify RK REKO via an explicit statement. This may be sent by registered mail with return receipt or by accessing the “My Orders” section within the “My Online Account” area on the website www.rekoworld.com to initiate an online return request. Customers may also exercise their right of withdrawal by sending any explicit statement declaring their decision to withdraw from the contract or, alternatively, by submitting the model withdrawal form set out in Annex I, Part B of Legislative Decree 21/2014 (use of which is optional). The text of this “model withdrawal form”—provided pursuant to Art. 49, paragraph 1, letter h)—is reproduced below (please complete and return this form only if you wish to withdraw from the contract): Administrative Office, RK REKO di Borgata S.r.l., Via Castellana 36, 31039 Riese Pio X (TV); Tel.: 0423/483599; Fax: 0423/483699; E-mail: borgata@pec.it.
I/We (#) hereby give notice that I/we (#) withdraw from my/our (#) contract of sale for the following goods (#) – Ordered on (#)/received on (#) – Name of consumer(s) – Address of consumer(s) – Signature of consumer(s) (only if this form is submitted in paper format) – Date (#) Delete as appropriate. In the event that the right of withdrawal is exercised, the customer is required to return the goods within 14 days of the date on which they notified RK REKO of their intention to withdraw from the contract, pursuant to Art. 57 of Legislative Decree 206/2005. The goods must be returned exclusively to RK REKO at Borgata S.r.l., Via Castellana 36, 31039, Riese Pio X (TV). The direct costs of returning the products shall be borne by the customer and are estimated at a maximum of 50 euros. The goods must be returned intact, in their original packaging, complete in all their parts (including packaging and any accompanying documentation and accessories: manuals, etc.) and with the attached tax documentation. Subject to the right to verify compliance with the above, RK REKO shall refund the amount paid for the products subject to withdrawal within a maximum of 14 days from receipt of the returned goods. As provided for by Art. 56, paragraph 3 of Legislative Decree 206/2005 (as amended by Legislative Decree 21/2014), RK REKO may withhold the refund until receipt of the goods or until the customer provides proof of having shipped the goods back to RK REKO. RK REKO will issue the refund using the same payment method chosen by the customer at the time of purchase.
ART. 8 – Statutory warranty of conformity
In the event that products received do not conform to the order or are defective, the customer is entitled to have the product's conformity restored at no cost, through repair or replacement of the product. The customer may exercise this right if the defect manifests within two years of the delivery of the goods and notifies RK REKO of the defect within 30 days of its discovery.
ART. 9 – Commercial Warranty
In addition to the statutory warranty of conformity referred to in the preceding article, all products featured on the website www.rekoworld.com are covered by a commercial warranty, the duration of which is specified on the individual product pages. To avail themselves of warranty support, customers must retain the invoice, which can be printed by accessing the “My Orders” section within the “My Online Account” area.
ART. 10 – Delivery Methods
RK REKO accepts orders for delivery only to the territories indicated on the website. Products will be delivered via express courier to the address specified by the customer at the time of the order within 30 days of the customer receiving the order confirmation email sent by RK REKO, barring cases of *force majeure*. RK REKO issues an invoice for the shipped goods for every order placed on the website www.rekoworld.com. Once the order has been processed, the invoice is available for printing in the “My Orders” section of the customer’s “My Online Account” area. The invoice will contain the information provided by the customer during the purchasing process. Once the invoice has been issued, no changes can be made to the data contained therein.
ART. 11 – Liability
RK REKO assumes no liability for service disruptions attributable to *force majeure* or unforeseeable circumstances—including malfunctions or service interruptions of the internet network—that prevent the execution of the order within the timeframes stipulated in the contract, or for issues arising from the actions of the carrier.
ART. 12 – Website Access
Customers have the right to access the website to browse and make purchases. No other use of the website or its content—particularly for commercial purposes—is permitted. The integrity of the elements of this site (including this agreement)—whether audio or visual—and the associated technology used remain the property of RK REKO and are protected by intellectual property rights.
ART. 13 – Cookies
The website www.rekoworld.com uses "cookies." Cookies are electronic files that record information regarding the customer's browsing activity on the site (pages viewed, date and time of access, etc.) and allow RK REKO to offer a personalized service to its customers. RK REKO informs the customer that it is possible to disable the creation of such files by accessing their Internet browser settings. Please note that doing so will prevent the customer from making online purchases.
ART. 14 – Entirety
These General Online Sales Conditions consist of the totality of the clauses comprising them. If one or more provisions of these General Online Sales Conditions are deemed invalid or declared as such pursuant to law, regulation, or a decision by a court of competent jurisdiction, the remaining provisions shall continue to remain in full force and effect.
ART. 15 – Applicable Law and Competent Court
These General Online Sales Conditions are governed by Italian law. Any dispute that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the Court of the place where RK REKO has its residence or domicile. In any event, the customer may optionally resort to the mediation procedures provided for by Legislative Decree no. 28/2010 to resolve any disputes arising from the interpretation or execution of these sales conditions.
General sales conditions updated on September 26, 2026