Returns and Refunds
The consumer's right of withdrawal does not apply to contracts for items which, by their nature, are not suitable for being sent back.
Customers who purchase with an invoice using a VAT number (Company/VAT number) cannot exercise the right of withdrawal, since the purchase of the product is part of their professional activity and the withdrawal rules apply only to Consumers. Below are the instructions for exercising the right of withdrawal for Consumers, as well as the consequences of withdrawal.
The Consumer has the right to withdraw from the contract pursuant to Articles 52 et seq. of Italian Legislative Decree No. 21/2014.
The right of withdrawal must be exercised within 14 working days from the date of delivery of the item (in the case of multiple deliveries, from the date of the last partial delivery) by means of the model withdrawal form set out in Annex I, Part B, or by any other unequivocal statement of the decision to withdraw from the contract. The substantial integrity of the goods to be returned is an essential condition for exercising the right of withdrawal.
The notice of withdrawal must be sent to:
- By post: Borgata Srl, Via Castellana 36, 31039 Riese Pio X
- Tel.: +39 340 2556865 – available Monday to Friday (8:30 am–4:00 pm)
- By e-mail: info@rekoworld.com
Items must be returned:
- in their entirety: it is not possible to withdraw from only part of the purchased product (e.g. accessories, detachable parts, etc.);
- properly packed in their original packaging, in perfect resalable condition (not spoiled, damaged or soiled) and with all accessories, instructions for use and documentation, if any; to limit damage to the original packaging, we recommend, where possible, placing it inside a second box; in all cases, labels or adhesive tape must not be applied directly to the product's original packaging;
- accompanied by the transport document (found on the original packaging), so that Borgata Srl can identify the customer (order number, first name, last name and address);
- without obvious signs of use, other than those consistent with a normal trial of the item. That is, they must not show traces of prolonged use (beyond a few minutes) exceeding the time needed for a trial, and must not be in a condition that prevents resale. Consequently, used products showing signs of damage or dirt, and which can therefore no longer be considered intact, will not be accepted.
Only under these conditions will the customer be entitled to a full refund of the value of the goods purchased. If these conditions are not met, the refund will be reduced by the diminished value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.
Items must be returned to the address indicated by RK Reko.
If the consumer has exercised their right of withdrawal in accordance with the General Terms and Conditions and Articles 52 et seq. of Italian Legislative Decree No. 21/2014, the price paid by the consumer for the items subject to withdrawal will be refunded in full.
This excludes shipping costs and any additional costs, if the consumer has expressly chosen a type of delivery other than the least expensive type of delivery offered.
The refund of the price paid by the consumer will be made by Borgata Srl within 14 days of the date on which Borgata Srl receives the notice of withdrawal, once the customer has provided their bank details for the refund or other equivalent means (indication of a credit card) for the price to be returned.
Credit card
The amount of the returned items will be automatically credited to the corresponding account by bank transfer or PayPal. The time it takes for the credit to appear in your account may vary from bank to bank.
PayPal
The amount of the returned items will be credited to the PayPal account used for the purchase. The time it takes for the credit to appear in your account may vary from bank to bank.
Bank transfer
The amount of the returned items will be credited back to the bank account used for the purchase. The time it takes for the credit to appear in your account may vary from bank to bank.
If you have any questions about returns and refunds, please do not hesitate to contact our customer service:
By phone: +39 340 2556865 (Monday to Friday, 8:30 am to 4:00 pm)
By e-mail: info@rekoworld.com
Product purchased on sale?
Only products purchased at non-sale prices can be refunded. Products purchased on sale cannot be refunded.
Need help?
Contact us by e-mail or WhatsApp: info@rekoworld.com and +39 340 255 6865